Dell’s Walid Yehia on AI innovation, cybersecurity and sustainability

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At GITEX Global 2024, Dell Technologies took centre stage, showcasing cutting-edge solutions across artificial intelligence (AI), multi-cloud, cybersecurity and digital workplace technologies.

In this conversation with Gulf Business, Walid Yehia, managing director – Gulf, at Dell Technologies, shares insights on Dell’s presence at GITEX Global and its role in transforming industries and meeting the evolving needs of enterprises in the UAE and beyond.

Yehia also discusses Dell’s AI initiatives, challenges faced by enterprises and the critical role of cybersecurity and sustainability in today’s tech landscape.

How has GITEX Global evolved in your view?

GITEX has become a platform you cannot miss. It’s more than an exhibition; it’s like a festival that connects you with stakeholders across the industry.

The event gets better each year, and the focus it receives from industry players highlights the value it brings. For Dell, GITEX is an essential venue to showcase our innovations and collaborate closely with partners and clients.

Dell’s presence this year at GITEX Global focused on AI and innovation. Tell us more about the technologies you showcased and their impact on enterprise operations.

At Dell, we see technology as a means to improve human life and drive progress. Our strategy supports digital transformation by offering comprehensive solutions from edge to data centres and cloud environments, giving clients flexibility without vendor lock-in.

This year, we’re focusing on AI, multi-cloud, cybersecurity, and digital workplaces, with innovations in each area. Additionally, our stand featured the Dell ecosystem, including local and global partners, to offer customers an end-to-end solution that mitigates risk and reduces the cost of complex implementations.

Recent research from Dell shows that 58 per cent of enterprises are adopting Gen AI. What challenges do you see for these companies as they embrace AI?   

There are both technical and non-technical challenges. Data quality is critical, as inaccurate or outdated data can hinder AI effectiveness. Talent and skills in AI are also lacking, and some organisations need a well-defined strategy to ensure AI efforts align with business objectives. AI adoption requires a culture of innovation that spans the entire organisation, which remains a challenge globally. Additionally, regulatory challenges, such as GPU export controls, can create logistical hurdles, but we’re working on solutions.

Where does Dell step in to support enterprises with these challenges, particularly in building AI strategies and infrastructure? 

Dell helps enterprises accelerate their AI journey with a holistic approach, from data and infrastructure to services and skills. We offer a complete AI ecosystem that shortens time-to-market and mitigates risks. Our role includes advising on strategic use cases to drive specific business outcomes.

Although we’re not a management consultancy, we partner with consulting firms to provide clients with a seamless experience from business-level strategy to tech deployment.

Cybersecurity is a growing concern. How is Dell leveraging AI to enhance cyber resilience for its clients?

Cybersecurity is crucial for any organisation today, and we’re investing in AI-driven solutions that enhance resilience against cyber threats. AI enables quicker detection and response to security incidents, which is vital in today’s landscape.

Security goes beyond AI, however, Dell leads in developing zero-trust frameworks, including Project FORT, a consortium initiative for the US government. Our R&D investments are advancing cybersecurity solutions, and we’re looking to make these innovations available globally.

As sustainability becomes integral to business operations, how is Dell ensuring its technologies support environmental goals?

Sustainability is at the core of our strategy. With AI driving up power demand, efficient data centre solutions are essential. Dell aims to reduce carbon emissions significantly by 2030, and we’re developing platforms that use less power and operate more sustainably.

Sustainable technology is not only environmentally beneficial but also economically essential in today’s high-energy-demand landscape.

Dell has also emphasised bridging the talent gap. Could you share some of Dell’s initiatives to develop local talent and skills in emerging technologies?

Talent development is a priority for Dell, and we work with both government and private sector partners to create tailored educational programs. For example, we trained 900 students in AI in collaboration with the UAE Ministry of AI, and we continue to develop cyber and AI skills through various programmes for different audiences, from technical experts to business leaders.

Looking ahead, how do you envision the AI landscape evolving over the next three to five years, and where do you see Dell’s role in it?

I view AI as a transformative technology with incredible potential. We’re in the early stages, like looking at the moon and envisioning a way to reach it. AI has the potential to drive unprecedented economic opportunities and quality of life improvements, and Dell will continue leading in AI innovations to support this transformation responsibly.

In your view, what gives Dell its competitive edge as a technology leader?

Dell’s edge lies in our strategic focus on R&D, allowing us to innovate at a pace few can match. Additionally, our strong company culture and commitment to addressing complex challenges — whether in AI, cybersecurity, or sustainability — set us apart.

Finally, could you share three leadership lessons that have shaped your journey?  

First, being a leader is about earning the trust of your team, not just holding a title. Second, great leaders understand they’re not the smartest person in the room. It’s about harnessing the strengths of the team. Lastly, empathy is essential.

Leading with empathy doesn’t mean you avoid tough decisions, but it builds trust and respect, which are fundamental for a successful team.