(NEXSTAR) — Multiple cellphone service providers are seemingly experiencing outages Monday morning.
User reports for problems with Verizon, AT&T, and T-Mobile have spiked on Downdetector.com, a site that tracks outages across platforms and services.
It’s unclear what is causing the issues. Nexstar has reached out to company representatives for comments but did not immediately receive responses.
Verizon users say they’re having problems with their mobile phones, including reports of “no signal” and “total blackout.” For AT&T users, the top complaints are regarding mobile phones, landline internet, and mobile internet. T-Mobile users report problems with mobile phones, 5G home internet, and “no signal.”
Heat maps provided by Downdetector show many of the user outage reports are focused across parts of Florida, northern Georgia, and into Tennessee, North Carolina, Kentucky, and Virginia — all areas that were in the path of Hurricane Helene’s deadly march last week.
T-Mobile said Sunday that it had “completely or nearly restored” services in Indiana, Kentucky, Ohio, Pennsylvania, Virginia, and in “most of Florida.” Work was continuing throughout Georgia, North Carolina, South Carolina, Tennessee, and West Virginia. It was also offering locations in North Carolina and South Carolina for customers to charge their devices and connect to Wi-Fi.
AT&T warned on Sunday that while its crews are working to restore service in “some of the hardest-hit areas,” customers “may still experience home phone and internet service interruptions due to storm damage and commercial power outages.” Customers can check if there is an outage near them on AT&T’s website.
Some Verizon customers on social media — including those who say they aren’t “in a storm zone” — say their phones are in “SOS mode,” a problem AT&T users reported in August during a widespread outage. This means a phone is unable to connect to the cellular provider’s network but can still make emergency calls through other networks. Users should, in most cases, also be able to connect to Wi-Fi to make calls, if needed.
Verizon’s network status page, meanwhile, is either not loading or loading slowly for customers. When it does load, it is seemingly without the option to identify the service customers are having problems with, and will not let customers input their address.
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