(KTLA) — Academy Award winner Jessica Chastain took to social media to slam a major airline this week.
The actress was unhappy after the seatback screen didn’t work on her recent Jet Blue flight. So, she took to X, formerly Twitter, to express her dismay.
“Thank you JetBlue for your $15.00 credit. My flight was $1,500 and the credit is 1/100 of the money I paid you,” she wrote in the since-deleted post on Wednesday. “Strange that I paid that for your flight entertainment system that didn’t work for the duration of my 6-hour flight, but I guess it was worth it for this $15 credit.”
Jet Blue’s X account responded and said they were “sorry” Chastain was “disappointed” and asked her to send them a direct message so they could look into the matter.
She then posted a screengrab of her messages with Jet Blue’s customer service.
In the message exchange between the airline and “The Help” actress, Jet Blue explained they offered $15 for each broken screen on the flight.
However, Chastain felt that wasn’t enough. She explained that she and her husband spent $1,500 each for their tickets, she’s a part of the airline’s True Blue membership and is also a “loyal customer.”
A Jet Blue representative then explained that the $15 was a flight credit and there wasn’t more that could be done.
Meanwhile, users on X weighed in on the matter.
“If Jessica Chastain gets treated this way what hope is there for the rest of us,” wrote one person.
However, others felt she was being tone-deaf.
“People in North Carolina just watched their loved ones and homes wash away, but the real tragedy is Jessica Chastain (net worth $50 Million) not having a functional TV on her flight. Thoughts and prayers,” one user responded.
“The funniest thing about Jessica Chastain complaining about only getting a $15 refund for the in-flight entertainment not working on her Jet Blue flight is that she was flying with her husband. Is 6 hours together that horrible that you lose it over not having movies to watch?” wrote another.
