Consumers have sued the coffee house chain in the USA. Some of the drinks do not contain the ingredients that the names imply.
Not always what it says on the tin: Drinks at Starbucks Photo: Lindsey Wasson
NEW YORK rtr | In the USA the coffee house chain has to be Starbucks Consumers file complaints because their fruit drinks sometimes do not contain the main ingredient that gives them their name. U.S. District Judge John Cronan in Manhattan on Monday rejected the company’s request to dismiss the larger portion of a class-action lawsuit. After all, many would Consumers expect their drinks to actually contain the fruits mentioned in their name.
Customers had complained, among other things, that there was no mango in Starbucks Mango Dragonfruit Lemonade and no passion fruit in Pineapple Passionfruit Lemonade.
Plaintiffs Joan Kominis of Astoria, New York, and Jason McAllister of Fairfield, California, said the main ingredients were water, grape juice concentrate and sugar. The names were misleading and led to inflated prices. This violates consumer protection laws in their states.
Starbucks argued that the product names describe the taste of the drinks and not their ingredients. The flavors are advertised on the drink menus. No normal customer has to be confused either, because they Employees could resolve confusion when consumers have questions.
Richter sees potential for confusion
However, Judge Cronan said that unlike the term “vanilla”, which has been the subject of many lawsuits, there was nothing to suggest that “mango” or “passion fruit” were terms that would normally be understood to mean only a flavor, without the ingredient as well actually contain.
In addition, there may well be confusion because other Starbucks products actually contain the ingredients mentioned in their names. The Ice Matcha Tea Latte Matcha and Honey Citrus Mint Tea contain honey and mint.
